Denver Real Estate and Relocation

To paraphrase Charles Dickens, it was the best of closings and the worst of closings as I started the New Year off this January.  My first closing was with First American Title Co. I was the listing agent so got to choose the title company. I had never used First American before but had been very impressed with their title rep, Tom Martinez and their closer,Patti Vanbuskirk over the course of several meetings. Both checked in with me frequently during the course of the transaction and all paperwork was delivered in a very timely and efficient manner. The day before the closing Tom called and asked if there was anything he could do to make the closing better for me and my sellers. I told him I would love to have some champagne to celebrate once all the papers were signed. I had also requested that the closing take place at ourKentwood Cherry Creek office since that was more convenient for all the parties involved. The big day arrived, we had a flawless, very professional closing with all parties relaxed and enjoying themselves. When Tom brought out the champagne to top it all off, there were oohs and ahhs of appreciation! The last impression my sellers had was a most positive one and they have repeatedly said they would recommend me to all their friends and family.

The second closing was so different in every aspect from start to finish: I was the selling agent representing the buyers so did not choose the title company. My clients and I arrived early for the late morning closing along with the sellers, their agent and an interpreter. We waited almost a full 30 minutes for the closer to make her appearance even though she was  in the building. Her first order of business was to prop herself up on the seat with one leg tucked under and make whoopee cushion noises for no one’s entertainment but her own. She continually tried to talk over both the sellers and the buyers to the listing agent at the far end of the table to inquire about other properties. When my buyer had some questions, she would cut her off and make her feel bad for asking the question saying  that she was a seasoned closer and knew what she was doing. It was by far the most unprofessional closing I have ever witnessed. My buyers were equally appalled and being from out of state, not terribly impressed with their first Colorado closing!

So question answered- you bet the Title Company is important…your title company will determine what your client’s last impression is of you and your company. Even more importantly, if they don’t cross their “T”s and dot their “I”s you and your company could pay the price. Your goal as a realtor is to provide your client with the best services possible from start to finish and that includes choosing a well respected and reputable title company.